| Type |  Book |
| ชื่อเรื่อง | The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson |
| ผู้แต่ง | Laughlin, Sara |
| ISBN | 9780838909522 |
| | 9780838909522 (alk. paper) |
| พิมพลักษณ์ | Chicago : American Library Association, c2008 |
| รูปเล่ม | xiv, 144 p. : ill |
| หัวเรื่อง | Customer services --United States [] |
| | Library administration --United States [] |
| | Library planning --United States [] |
| | Total quality management --United States [] |